Last Updated: 13-2-2025
ELIGIBILITY CRITERIA
1.1 Standard Return Requirements
• 30-day return eligibility from receipt date
• Products must be in pristine condition
• Original labeling must be intact
• Complete original packaging required
• Valid purchase documentation mandatory
1.2 Non-Returnable Merchandise
• Bespoke/customized products
• Items designated as “Final Sale”
• Personal hygiene products
• Protective face coverings
• Monetary gift instruments
RETURN METHODOLOGY
2.1 Return Initiation
• Access personal account portal
• Identify relevant purchase
• Specify return justification
• Generate return documentation
• Ensure proper item protection
2.2 Return Channels
• Complimentary in-store returns (Hong Kong locations)
• Standard postal services
• Arranged courier collection
• Designated collection points
REIMBURSEMENT ALTERNATIVES
3.1 Primary Payment Reversion
• Credit card reimbursement: 3-5 working days
• Debit card processing: 5-7 working days
• Bank transfer completion: 5-7 working days
• Digital payment platforms: 1-3 working days
3.2 Secondary Reimbursement Options
• Enhanced store credit (10% additional value)
• Gift card issuance
• Account balance credit
• Product exchange selection
EXCHANGE PROCEDURES
4.1 Standard Exchange Options
• Dimensional modifications
• Color preference adjustments
• Design alternatives
• Quality-related exchanges
4.2 Exchange Parameters
• Inventory dependency
• Single exchange limitation
• Value equivalence or upgrade requirement
• Applicable shipping charges
SHIPPING PROTOCOLS
5.1 Local Returns (Hong Kong)
• Complimentary returns on regular-priced items
• HKD 50 fee for discounted merchandise
• No charge for defective products
• Return shipping documentation provided
5.2 International Return Management
• Return shipping costs borne by customer
• Mandatory tracking implementation
• Recommended insurance coverage
• Non-refundable customs charges
PRODUCT CONDITION REQUIREMENTS
6.1 Acceptable Return Standards
• Pristine, unused condition
• Complete original labeling
• No evidence of wear or usage
• All accompanying components present
6.2 Rejection Criteria
• Evidence of use or damage
• Missing original tags
• Modified merchandise
• Signs of cleaning or washing
DEFECTIVE MERCHANDISE HANDLING
7.1 Quality Assurance Issues
• Production defect verification
• Component completeness check
• Size accuracy confirmation
• Color conformity assessment
7.2 Defect Documentation
• Photographic evidence submission
• Comprehensive issue description
• Quality assessment procedure
• Resolution alternatives
PROCESSING TIMEFRAMES
8.1 Return Processing Schedule
• Inspection period: 1-2 business days
• Refund processing: 2-3 business days
• Electronic confirmation dispatch
• Status tracking updates
8.2 Exchange Processing Timeline
• Inventory verification: 1 business day
• Processing duration: 1-2 business days
• Shipping period: 2-3 business days
• Regular status communications
SPECIAL CIRCUMSTANCES
9.1 Promotional Merchandise
• 14-day return window
• Exchange-only policy
• No monetary refunds
• Original condition mandate
9.2 Gift Return Protocol
• Store credit exclusively
• Gift receipt verification
• Original purchaser notification system
• Non-returnable gift packaging
TRANSIT DAMAGE PROTOCOL
10.1 Delivery Damage Management
• 24-hour reporting requirement
• Photographic documentation mandate
• Original packaging retention
• Immediate replacement dispatch
10.2 Claims Administration
• Damage report documentation
• Carrier assessment process
• Resolution timeframe specification
• Replacement delivery arrangements
SEASONAL RETURN PROVISIONS
11.1 Extended Return Periods
• Christmas purchase extensions
• Lunar New Year accommodations
• Promotional period adjustments
• Gift purchase flexibility
11.2 Seasonal Item Protocol
• Modified return windows
• Specific condition requirements
• Adjusted processing timelines
• Seasonal exchange options
RETURN LIMITATIONS
12.1 Multiple Return Monitoring
• Account activity surveillance
• Return pattern evaluation
• Warning notification system
• Account restriction protocols
12.2 Non-Acceptable Returns
• Previously used merchandise
• Modified products
• Washed items
• Customer-damaged goods
SUPPORT CONTACT INFORMATION
For return-related assistance:
DIMENSIONAL INTELLIGENT DEVELOPMENT CO LTD
Physical Address:
Rm. 1801, Easey Comm. Bldg., 253-261 Hennessy Road, Wanchai, Hong Kong
Electronic Communication:
Email: [email protected]
Business Hours:
Monday through Friday
09:00 – 18:00 (GMT+8)
POLICY AMENDMENTS
• Policy modifications reserved
• Current version maintained online
• Significant change notifications
• Implementation date specifications