Last Updated: 13-2-2025
DELIVERY SERVICES
1.1 Local Distribution (Hong Kong)
• Regular Service (2-3 working days)
• Premium Delivery (Next working day)
• Self-Collection Option (Scheduled appointment)
1.2 Global Distribution Services
• Standard Global Shipping (7-14 working days)
• Priority International (3-5 working days)
• DHL Premium Service (2-3 working days)
DELIVERY FEES
2.1 Hong Kong Service Charges
• Complimentary Regular Delivery for purchases exceeding HKD 1,000
• Regular Service Fee: HKD 50
• Premium Service Fee: HKD 100
• Self-Collection: No charge
2.2 International Delivery Rates
• Asia Pacific Region: Starting from HKD 150
• North American Destinations: Starting from HKD 200
• European Locations: Starting from HKD 200
• Other Global Destinations: Starting from HKD 250
2.3 Supplementary Fees
• Additional charges for remote locations
• Large item handling surcharge
• Special handling requirements fee
• Seasonal peak period adjustments
DELIVERY TIMEFRAMES
3.1 Order Processing Duration
• Standard processing within 1-2 working days
• Pre-ordered items as individually specified
• Extended processing for customized orders
• Electronic confirmation upon processing
3.2 Transit Duration
• Timeframes commence post-processing
• Working days calculation (Monday-Friday)
• Holiday exclusions
• Potential delays due to external factors
SHIPMENT MONITORING
4.1 Consignment Tracking
• Digital tracking code provision
• Web-based tracking platform
• Live status monitoring
• Delivery status notifications
4.2 Missing Consignment Protocol
• Investigation initiation after 15 working days
• Formal claim procedures
• Insurance protection details
• Resolution mechanisms
CUSTOMS AND IMPORT REGULATIONS
5.1 International Consignments
• Import duty liability rests with recipient
• Applicable local taxation requirements
• Variable customs processing periods
• Comprehensive documentation support
5.2 Customs Documentation
• Accurate HS code provision
• Detailed commercial documentation
• Declared value certification
• Return protocol for rejected shipments
DELIVERY LIMITATIONS
6.1 Shipping Address Requirements
• Post office box addresses not accepted
• Complete address verification mandatory
• Commercial and residential delivery availability
• Address validation protocol
6.2 Service Restricted Zones
• Specific country exclusions apply
• Remote area delivery constraints
• Freight forwarding acceptance policy
• Military installation delivery protocols
SPECIALIZED HANDLING PROCEDURES
7.1 Fragile Item Management
• Enhanced protective packaging
• Specific handling protocols
• Comprehensive insurance coverage
• Damage prevention strategies
7.2 Temperature-Controlled Items
• Climate consideration protocols
• Seasonal shipping restrictions
• Specialized packaging requirements
• Strategic delivery scheduling
DELIVERY EXECUTION
8.1 Unsuccessful Delivery Protocol
• Dual delivery attempt policy
• Written notification procedure
• Alternative delivery arrangements
• Collection point accessibility
8.2 Address Modification
• Pre-dispatch modifications: No charge
• Post-dispatch changes: Additional fee applies
• Rerouting fee structure
• Return shipping cost allocation
SHIPMENT PROTECTION
9.1 Insurance Coverage
• Standard protection up to HKD 2,000
• Enhanced coverage options
• Comprehensive value protection
• Structured claim procedures
9.2 Claims Administration
• Required documentation specifications
• Claim submission timeframes
• Loss/damage evidence requirements
• Compensation processing protocol
PRODUCT RETURNS AND EXCHANGES
10.1 Return Shipping Protocol
• Defect-related return label provision
• Customer-initiated return shipping costs
• International return guidelines
• Packaging requirements
10.2 Exchange Administration
• Exchange shipping fee structure
• International exchange restrictions
• Priority processing for size/color exchanges
• Processing timeline guidelines
PREMIUM SERVICES
11.1 Gift Processing
• Professional gift wrapping service
• Personalized message inclusion
• Multiple destination capability
• Premium packaging options
11.2 Business Solutions
• Volume shipping arrangements
• Corporate rate structures
• Dedicated support services
• Customized delivery scheduling
EXCEPTIONAL CIRCUMSTANCES
12.1 Service Disruptions
• Natural disaster contingencies
• Political circumstance impacts
• Health emergency protocols
• Carrier service interruptions
12.2 Contingency Measures
• Secondary carrier arrangements
• Route modification procedures
• Delivery timeline adjustments
• Customer communication protocols
13. CONTACT DETAILS
For all shipping-related inquiries:
KIRIN GROUP LIMITED
Email: [email protected]
Office Location: Rm. 1801, Easey Comm. Bldg., 253-261 Hennessy Road, Wanchai, Hong Kong
14. POLICY MODIFICATIONS
• Policy amendment rights reserved
• Material change notification process
• Seasonal policy adjustments
• Carrier service modifications